SCOPAY Parent Information Page






Register your SCOPAY Account

Please contact your child’s school and they can provide one for you. The letter/email will also include instructions on how to create a SCOPAY account.

A link code is a series of letters and numbers that uniquely identifies a child. The code can be used once to link a child to an online account - it cannot be re-used.

A link code can be found on the access letter/email provided to you by your child's school.

If you have created a SCOPAY account in the past for another child at this school or another school, you can use the same account to link this child. Go to and Login with your Email address and Password. Click on Your Info, Link accounts and enter the new Link code, or scan the QR code. If you don't know your password, follow the steps in FAQ 4. I've forgotten my Password.

  1. Go to (or load the SCOPAY mobile app)

  2. On the SIGN IN screen, select I've forgotten my password

  3. Enter your Email address

  4. Tap on Reset password

  5. A new user verification email will be sent to the provided email address

  6. If the email does not arrive, check the Spam / Junk folder

  7. Tap on the activation link in the verification email

  8. Set the new password, when prompted

  9. If you don’t receive an email ask the school to check which email address you used to create your account

  10. Go to (or load the SCOPAY mobile app) and login 

You have carried out a password reset but you aren't receiving an email to set a new password:

  1. Remember to check your Spam/Junk folder in case your email provider’s sent it there.

  2. If you don’t receive an email it’s most likely because we can’t find your account. In this case please check the email you’re using is the same as the one you registered with.  Your school can check which email address you used to first register your account.

Paying and Refunds on SCOPAY

Managing your SCOPAY Account

Important Information for Parents

If you are a parent needing assistance with your SCOPAY account, you will need to contact your child's school.  Let them have your email address (not password) and description of your problem.
Due to data protection restrictions, we are unable to help you directly.  However, we hope the FAQs on this page will help you.  


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