child’s school and they can provide one for you. The letter/email will also include instructions on how to create a SCOPAY account.

Go to www.scopay.com

and Login with your Email address and Password.

Click on Your Info, Link accounts and enter the new Link code, or scan the QR code.

If you don't know your password, follow the steps in FAQ 4. I've forgotten my Password.

1. Go

1. to www.scopay.com (or load the SCOPAY mobile app)

2. On

1. the SIGN IN

1.  screen, select I've forgotten my password

2. Enter your Email address

3. Tap

1. on Reset password

2. A new

1. user verification email

1.  will be sent to the provided email address

2. If the email does not arrive, check the Spam / Junk folder

3. Tap on

1. the activation link

1.  in the verification email

2. Set

1. the new password, when prompted

2. If you don’t receive an email ask the school to check which email address you used to create your account

3. Go

1. to www.scopay.com (or load the SCOPAY mobile app) and login 

You have carried out a password reset but you aren't receiving an email to set a new password:

1. Remember to check your Spam/Junk folder in case your email provider’s sent it there.

2. If you don’t receive an email it’s most likely because we can’t find your account. In this case please check the email you’re using is the same as the one you registered with.  Your school can check which email address you used to first register your account.

on YOUR INFO (top right), LINK ACCOUNTS (left)

On the SCOPAY mobile app:

Tap on

the Menu icon (top left), SETTINGS, Manage accounts, LINK ACCOUNT 

On a tablet or mobile phone

using www.scopay.com:

Tap

on MENU (top right), YOUR INFO, tap

on PAYMENT HISTORY, LINK ACCOUNTS

 School can issue a link code to another parent or carer of your child.  Once they have created a SCOPAY account, they will see the following:

Both parents/carers will see the same products online and can pay for any of them.
Both parents/carers will see all transactions (payments, refunds, discounts) made against the child (including cash and cheques in school).
The parents/carers will not see each other's personal details (address, email address, etc.)
Once a link code has been used (by either parent/carer), it is no longer valid and a new link code will need to be generated for subsequent accounts.
Each parent/carer will be able to book their own separate Parents Evening appointment.

Most schools do not accept payments using American Express. Check with your school office for further information.

The online payment system will only allow you to pay by credit card or debit card. If you wish to pay by Childcare Vouchers, you will need to contact your school to discuss arrangements with them.

On a PC/laptop:

Tap

on YOUR INFO (top right), PAYMENT HISTORY (left)
Tap on

a Payment

 to view the details

On the SCOPAY mobile app:

Tap on

the Menu icon (top left), HISTORY
Tap on

a Payment to view the details 

On a tablet or mobile phone using www.scopay.com:

Tap

on MENU (top right), YOUR INFO
Tap on

a Payment

 to view the details.

There are various factors that might cause cards to be declined. Please check the following:

1. Billing Address

The Billing address in SCOPAY should match the address registered to the bank account.

• Login

• to www.scopay.com

• Click

• on Your info

• Click

• on Address

• Check the Address details match those registered with your bank account

• If not, make any changes and click

• on Update

•  at the bottom

• Try the payment again
  

2.

Card details saved by Browser

Card details have been saved and automatically filled/completed by the web browser (e.g. Google Chrome) - these may have changed or expired. Delete the card details from the SCOPAY payment screen and enter them again manually.

3.

Incorrect Verification Password

An incorrect personal password was entered when authenticating your payment card

using Verified by VISA

 or MasterCard SecureCode.

4.

Validation ignored

The payment card was previously registered

with Verified by VISA

 or MasterCard SecureCode

 but you decided to ignore the validation, i.e. you did not enter your registered personal password when prompted.

5.

Card Issuer has Blocked the Card

Your card issuer suspects fraudulent activity on your payment card and has therefore blocked the transaction due to security concerns.

6.

Insufficient Funds

You do not have sufficient funds in your account to cover the full payment.

If you have followed the above steps then you should try to make the payment again. Clear your browser's cache (for instructions see https://www.refreshyourcache.com/en/home/ *) or open a different web browser, add the items again to your shopping cart and follow the on screen instructions to complete the payment.

If your payment card declines again, try using a different PC or payment card or contact your payment card issuer to question them accordingly.

If you have further questions about the reason for your payment being rejected, please contact your school.

*This site is one suggestion - others are available.  This site was considered to be safe at the time of checking, but Tucasi cannot be held responsible for content on third party sites.

Contact your school and provide them with the following information (preferably by email):

1. Your SCOPAY email address (not password)

2. Your child's first name and surname

3. A copy of the online payment receipt - or the following information

• The date and time you made the payment

• The amount of the payment

• What the payment was for

• The transaction number

Once your school forward this information to us, we can investigate for you.

If you require a refund for any item, please contact the school office. Include details of what you would like refunding for, together with the original payment date and amount.

It is not possible for parents to transfer funds between children on SCOPAY.  Please contact the school office for further advice.

If both schools use SCOPAY Online Payments, then yes! You can do this using the two link codes given to you by each separate school (see FAQ 7 above).

Yes! You can have both children linked to your account by following these steps:

If you have not yet set up an account, create your account with first child's link code.

Follow FAQ 7 above.

Once linked, both children will then be displayed in the dropdown.

You cannot transfer credit (or debt) for your child from one school to another.  Contact the original school and request a refund.  Make a separate payment to the new school.

If you complete a payment via SCOPAY, but the payment is not displayed within SCOPAY once the payment is completed, please contact the school office and provide a copy of the Payment Receipt emailed to you to allow this to be swiftly resolved.

Trips display differently

on scopay.com

 than on the SCOPAY mobile app:

scopay.com

If you are

using scopay.com

 on a laptop, PC or mobile device, trips will display until school remove them, with the exception of limited place trips – once all places have been taken, the trip will only be visible to pupils who have a place on the trip.

SCOPAY mobile app

If you are using the SCOPAY mobile app, trips will only display if one or more of the following is true:

• The trip date hasn't passed yet

• The trip is in the future

• The trip has an amount outstanding for your child

If an optional trip has been made available to your child, but all places have been taken, the trip will no longer be displayed.

I know the email address I signed up with:

Log in with your original email address and password.

On a PC/laptop:

Select YOUR INFO (top right), and

select LOGIN DETAILS

 to change your email address.

On the SCOPAY mobile app:

Tap on

the Menu icon (top left), SETTINGS, Email address

On a tablet or mobile phone

using www.scopay.com:

Tap

on MENU (top right), YOUR INFO, tap on PAYMENT HISTORY, LOGIN DETAILS

I do not know the email address I signed up with:

Please contact your child's school and ask them to unlink your child from the incorrect email address.
Ask them for a new link code.
Create a new account with your new email address using the new link code.

Note that deleting a SCOPAY account will delete the account for all children 

at all schools

 linked to that account

On a PC/laptop:

Tap

on YOUR INFO (top right), LOGIN DETAILS (left), DELETE MY ACCOUNT (at bottom)

On the SCOPAY mobile app:

Tap on

the Menu icon (top left), SETTINGS, Delete account 

On a tablet or mobile phone

using www.scopay.com:

Tap

on MENU (top right), YOUR INFO, tap

on PAYMENT HISTORY, LOGIN DETAILS, DELETE MY ACCOUNT (at bottom)

The SCOPAY account will no longer be available to you.

If you wish to subsequently reinstate your account, the school will need to provide you with a new link code. Once you have this, you should then go

to scopay.com

 and click

on Register as a new user.

When you next make a payment on SCOPAY, enter the new card details and then select SAVE CARD DETAILS

You will then need to enter a Saved Card Reference and once the payment is processed the card will be saved to your SCOPAY account under YOUR INFO, PAYMENT AGREEMENTS

Next time you make a payment on this SCOPAY account, you will have the option to tap USE SAVED CARD

And then choose the card you saved earlier.

More info on making payments, saving and removing cards is available in the Making Payments Guide for Parents

up Alerts

 to notify you of:

• Parents evening invitations and reminders

• Low balances for school meals and clubs

• New trips and products

• Trip payment reminders

Alerts will be emailed to the email address used to create your

SCOPAY account. 

For further information, please refer to the easy

guide SCOPAY Parent Guide - Alerts (for low balances, new trips and products, Parents' Evening Meetings)

Once you have created your SCOPAY account, you can register for Gift Aid*, as follows:

• Click

• on YOUR INFO (top right)

• Select GIFT AID (left hand panel)

• Tick I want to Gift Aid any donations I make to (School Name)

• Enter your full address details

• Click on Confirm

• A message will be displayed Successfully saved Gift Aid details

*You will only see the GIFT AID option if your school has set up the system to receive Gift Aid donations.

If you have multiple children linked to your SCOPAY account, to book Parents Evening meetings for them, carry out the following:

• Click on PARENTS EVENING

• Select the meeting

• On a laptop or tablet, the children will be displayed side-by-side

• On a mobile device, the first child will be listed with available times for bookings - to display any other children, swipe across the screen, or rotate to landscape

If you have any queries relating to

Parents Evening, please speak to your school.

To change your SCOPAY password:

On a PC/laptop:

• Tap on YOUR INFO (top right), LOGIN DETAILS (left)

• Enter your new Password and then confirm the new password

• Enter the current password for security

• Click on UPDATE

On the SCOPAY mobile app:

• Tap on the Menu icon (top left), SETTINGS, Password

• Enter the Current password for security

• Enter your New Password and then Confirm new password

• Click on SAVE

On a tablet or mobile phone using www.scopay.com:

• Tap on MENU (top right), YOUR INFO, tap on PAYMENT HISTORY, LOGIN DETAILS

• Enter your New password and then Confirm the password

• Enter the current password for security

• Click on UPDATE

If you have any queries relating to

updating your password, please speak to your school.

To unlink a child from your SCOPAY account:

On a PC/laptop:

Tap on YOUR INFO (top right), LINK ACCOUNTS (left), UNLINK ACCOUNT 

On the SCOPAY mobile app:

Tap on the Menu icon (top left), SETTINGS, Manage account, tap the red cross to unlink the child

On a tablet or mobile phone using www.scopay.com:

Tap on MENU (top right), LINK ACCOUNTS (left), UNLINK ACCOUNT 

Your child will be unlinked.

If you wish to subsequently reinstate your child’s account, the school will need to provide you with a new link code. Once you have this, you should then go to scopay.com and select YOUR INFO, LINK ACCOUNTS and enter the new link code.

contact your child's school.  Let them have your email address (not password) and description of your problem.
Due to data protection restrictions, we are unable to help you directly.  However, we hope the FAQs on this page will help you.